We want you to love every pair. If something isn't right, here's how returns and exchanges work.
Return window
Returns and exchanges are accepted within 30 days of delivery.
Eligibility
Because compression socks are worn against the skin, items must be unworn, unwashed and in their original packaging. Opened multi-packs can be returned for the unopened pairs only.
How to start a return
- Email info@sugar-silk.com with your order number and the items you'd like to return or exchange.
- We'll reply with return instructions and the return address.
- Ship your items back with a trackable service. Return shipping is the customer's responsibility.
Refunds
Once your return is received and inspected, refunds are issued to your original payment method, less a 25% restocking fee. Original shipping charges are non-refundable.
Exchanges
Need a different size or colour? Choose an exchange when you email us and we'll ship the replacement once your return arrives. Exchanges for size are not subject to the restocking fee.
Damaged or defective items
If your order arrives damaged or with a defect, email us within 7 days of delivery with photos and we'll replace it at no cost, including shipping.
Warranty
All SUGAR SILK socks come with a one-year limited warranty against defects in materials and workmanship under normal use. See our warranty for details.
